“I had the pleasure to have Natalee as my Lean Six Sigma coach during a training retreat a few years ago when Lean Methodology was new to VHA. Being in a small group of learners which included the Medical Center Director was very intimidating. As a hands-on clinician I felt completely lost using tables & statistical tools. Natalee's engagement & dedication to teaching was impressive: she opened my eyes to a whole new world of possibilities and made it fun! Without even knowing it, I was soon addicted to Lean methodology & was able to apply what I learned from her to many areas of clinical care. As a physician, too often I see broken processes or get frustrated by rework: Natalee's teaching gave me tools to tackle those issues & the confidence to do it right.”